Refund policy

SonarMart.com

At SonarMart.com, customer satisfaction is our top priority. We aim to provide high-quality fashion apparel at affordable prices while ensuring a smooth and transparent shopping experience. If for any reason you are not completely satisfied with your purchase, this Return & Refund Policy explains the terms and conditions under which returns, refunds, exchanges, and cancellations are handled.

Please read this policy carefully before making a purchase from our website.

1. General Overview

This Return & Refund Policy applies to all products purchased from SonarMart.com. By placing an order on our website, you agree to the terms mentioned below.

We understand that sometimes products may not meet your expectations due to size issues, color differences, or other concerns. Therefore, we have created a fair and customer-friendly return and refund system.

2. Eligibility for Returns

You may request a return under the following conditions:

  • The product was delivered within the last 7 days.

  • The item is unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, and packaging are intact.

  • The product is not damaged due to misuse or mishandling.

  • A valid proof of purchase (order ID or invoice) is available.

If these conditions are met, your return request will be reviewed and processed accordingly.

3. Non-Returnable Items

Certain items are not eligible for return due to hygiene and safety reasons. These include:

  • Innerwear and undergarments

  • Socks and hosiery

  • Items marked as “Final Sale” or “Non-Returnable”

  • Products damaged after delivery due to customer handling

  • Customized or personalized fashion items

We request customers to carefully check size charts and product descriptions before placing orders.

4. Return Process

To initiate a return, please follow these steps:

Step 1: Contact Us

Email us at: sonarmart11@gmail.com
Call us at: 9681066077

Provide the following details:

  • Order ID

  • Product name

  • Reason for return

  • Clear images (if product is damaged or defective)

Step 2: Approval Process

Our support team will review your request within 48 hours. If approved, we will provide instructions for return shipping.

Step 3: Product Pickup / Self-Shipping

Depending on your location, we may arrange pickup service. If pickup is not available in your area, you may need to self-ship the product to our return address.

Return Address:
SonarMart
Vill- Dhapdhara
PO- Sonargoria
PS- Jamalpur
Dist- Bardhaman Purbo
West Bengal
Pin Code- 713404
India

Please ensure the product is securely packed to avoid damage during transit.

5. Return Shipping Charges

  • If the return is due to a defective, damaged, or wrong product delivered, SonarMart will bear the return shipping cost.

  • If the return is due to size issues, change of mind, or personal preference, the customer may be responsible for return shipping charges.

Shipping charges paid during purchase are generally non-refundable, unless the return is due to our error.

6. Refund Policy

Once we receive the returned item and inspect it, we will notify you regarding the approval or rejection of your refund.

Refund Approval Conditions:

  • Product must pass quality inspection.

  • Item must meet return eligibility conditions.

  • Product must be received within the specified time frame.

Refund Timeline:

  • Refunds are processed within 5-7 business days after approval.

  • The amount will be credited to the original payment method.

  • For Cash on Delivery (COD) orders, customers must provide bank account details for refund processing.

Please note that depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

7. Exchange Policy

We offer exchanges in the following cases:

  • Size exchange (subject to stock availability)

  • Damaged or defective item received

  • Wrong item delivered

If the requested size is unavailable, you may choose:

  • Store credit

  • Refund

  • Alternative product of equal value

Exchange requests must be made within 7 days of delivery.

8. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please inform us within 48 hours of delivery.

Email: sonarmart11@gmail.com
Phone: 9681066077

Kindly share:

  • Clear photos of the product

  • Images of packaging

  • Order details

Failure to report within 48 hours may result in rejection of the claim.

9. Cancellation Policy

Orders can be cancelled before dispatch. Once the product is shipped, cancellation may not be possible.

To cancel your order:

  • Contact us immediately via email or phone.

  • Provide your order number.

If the order is successfully cancelled before shipment, a full refund will be issued.

10. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank (processing times may vary).

  4. If the issue persists, contact us at sonarmart11@gmail.com.

We will assist you in resolving the issue promptly.

11. Color & Size Disclaimer

Please note:

  • Product colors may slightly vary due to lighting and screen settings.

  • Minor variations in stitching or design may occur.

  • Customers are responsible for checking size charts carefully before ordering.

We encourage customers to review all product details thoroughly.

12. Fraud Prevention & Fair Usage

SonarMart reserves the right to:

  • Reject returns that do not meet our policy guidelines.

  • Refuse service in cases of repeated fraudulent return attempts.

  • Deduct shipping or handling fees where applicable.

We strive to maintain fairness for all customers.

13. Contact Information

For any return, refund, or exchange inquiries, please contact:

SonarMart
Website: SonarMart.com
Email: sonarmart11@gmail.com
Phone: 9681066077

Address:
Vill- Dhapdhara
PO- Sonargoria
PS- Jamalpur
Dist- Bardhaman Purbo
West Bengal
Pin Code- 713404
India

Our customer support team is committed to assisting you with professionalism and care.

14. Policy Updates

SonarMart reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be updated on this page and will be effective immediately upon posting.

Customers are encouraged to review this page periodically for updates.

15. Final Statement

At SonarMart.com, we believe in building long-term relationships with our customers. Our goal is to provide stylish, affordable, and quality fashion apparel while ensuring a hassle-free return and refund process.

Your trust matters to us, and we are always here to support you.

Thank you for shopping with SonarMart.