Shipping policy

SonarMart.com

At SonarMart.com, we are committed to delivering high-quality fashion apparel to our customers in a timely, secure, and reliable manner. Your satisfaction is our priority, and we strive to ensure that your shopping experience with us is smooth from the moment you place your order until it reaches your doorstep.

This Shipping Policy outlines important information regarding order processing, shipping timelines, delivery methods, shipping charges, tracking, delays, and other related details.

1. Company Information

Website: www.sonarmart.com
Email: sonarmart11@gmail.com
Phone: 9681066077
Business Address:
Vill- Dhapdhara
PO- Sonargoria
PS- Jamalpur
Dist- Bardhaman Purbo
West Bengal – 713404
India

If you have any questions regarding shipping, delivery status, or special requests, please feel free to contact us using the details above.

2. Order Processing Time

At SonarMart.com, all orders are processed with care and efficiency.

  • Orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • During peak seasons, festivals, special sales, or promotional events, order processing may take slightly longer.

  • Once your order is confirmed, you will receive an order confirmation email.

  • After dispatch, you will receive a shipping confirmation message with tracking details (if applicable).

Please ensure that all shipping information provided at checkout is accurate and complete to avoid delays.

3. Shipping Coverage

We currently ship across:

  • All major cities in India

  • Tier 2 and Tier 3 towns

  • Selected rural locations (subject to courier availability)

If your location is not serviceable by our logistics partners, we will inform you promptly and issue a full refund if payment has already been made.

4. Estimated Delivery Time

Delivery timelines depend on your location:

  • Metro Cities: 3–5 business days after dispatch

  • Other Cities and Towns: 4–7 business days after dispatch

  • Remote Areas: 5–10 business days after dispatch

Please note:

  • Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

  • We are not responsible for delays caused by incorrect address details provided by customers.

5. Shipping Charges

We aim to provide affordable shipping options for our customers.

  • Free Shipping may be available on select products or during promotional offers.

  • Standard shipping charges (if applicable) will be clearly displayed at checkout before payment.

  • Any applicable shipping fee is non-refundable once the order has been shipped.

For special bulk orders or wholesale inquiries, please contact us directly for custom shipping arrangements.

6. Cash on Delivery (COD)

SonarMart.com may offer Cash on Delivery (COD) for eligible locations.

Important COD guidelines:

  • Customers must provide accurate contact information.

  • Our courier partner may contact you before delivery.

  • If a COD order is refused without valid reason, we reserve the right to restrict COD services for future orders.

We encourage customers to accept deliveries responsibly to avoid inconvenience and additional operational costs.

7. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email or SMS.

  • You can track your shipment through the courier partner’s website.

  • If you face any issues tracking your order, please contact us at sonarmart11@gmail.com or call 9681066077.

Tracking information may take up to 24 hours to activate after dispatch.

8. Delivery Attempts

Our courier partners typically attempt delivery up to 2–3 times.

If delivery fails due to:

  • Incorrect address

  • Customer unavailable

  • Incorrect contact number

The package may be returned to us. In such cases:

  • Re-shipping charges may apply.

  • Refund (if requested) will be processed after deducting shipping costs.

9. Packaging and Product Safety

We take great care in packaging all fashion apparel items to ensure they reach you in excellent condition.

  • All products are carefully packed in secure packaging.

  • We maintain hygiene and quality standards during packing.

  • In case you receive a damaged package, please take clear photos and contact us within 24 hours of delivery.

10. International Shipping

Currently, SonarMart.com primarily serves customers within India.

For international shipping inquiries:

  • Please contact us via email with product details and delivery location.

  • International shipping charges, customs duties, and taxes (if applicable) will be borne by the customer.

  • Delivery times for international orders may vary depending on customs clearance.

11. Shipping Delays

While we strive to deliver on time, delays may occur due to:

  • Natural disasters

  • Political disturbances

  • Courier operational issues

  • Public holidays

  • High order volumes

In such cases:

  • We will keep you informed via email or phone.

  • We request your patience and understanding.

SonarMart.com is not liable for delays caused by external factors beyond our control.

12. Address Changes

If you need to modify your shipping address:

  • Contact us immediately after placing your order.

  • Address changes may not be possible once the order has been dispatched.

We strongly recommend double-checking your address before completing checkout.

13. Lost or Stolen Packages

Once the package is marked as “Delivered” by the courier:

  • SonarMart.com is not responsible for lost or stolen packages.

  • If you believe your package was incorrectly marked delivered, contact us immediately.

  • We will coordinate with the courier partner to investigate.

14. Partial Shipments

In rare cases:

  • Your order may be shipped in multiple packages.

  • This usually happens due to product availability or warehouse logistics.

  • You will be informed if your order is split into multiple shipments.

No extra shipping charges will be applied for partial shipments unless clearly mentioned.

15. Refused or Undeliverable Orders

If an order is:

  • Refused at delivery

  • Not accepted

  • Undeliverable due to incorrect address

The order will be returned to our warehouse. Refunds (if applicable) will be processed after deducting shipping and handling charges.

Repeated refusal of orders may result in restriction of future purchases.

16. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information

  • Being available at the time of delivery

  • Inspecting the package upon delivery

  • Reporting any issues within the specified time

Failure to follow these guidelines may limit our ability to assist with claims.

17. Shipping Policy Updates

SonarMart.com reserves the right to update or modify this Shipping Policy at any time without prior notice.

  • Changes will be posted on this page.

  • Continued use of the website implies acceptance of updated terms.

We encourage customers to review this policy periodically.

18. Contact Us

For any shipping-related queries, please contact:

SonarMart.com
Email: sonarmart11@gmail.com
Phone: 9681066077
Address:
Vill- Dhapdhara
PO- Sonargoria
PS- Jamalpur
Dist- Bardhaman Purbo
West Bengal – 713404
Pin Code – 713404

Final Note

At SonarMart.com, we understand that timely delivery is essential when shopping for fashion apparel. Whether you are ordering trendy outfits, daily wear, or special occasion clothing, we ensure careful handling and reliable shipping services.

We truly value your trust and support. Thank you for choosing SonarMart.com as your fashion destination.